I.T. Buyer's Guide

The Business Owner & Executive's Guide To Choosing The Right I.T. Service Provider

From the Desk of: Vincent Fung

Founder & CEO, Debian, Information Technology

Dear Colleague

Choosing the right I.T. support company isn’t easy. There are no shortage of horror stories about incompetent I.T. support “gurus” bungling jobs and causing MORE problems as a result of their lack of experience or gross incompetence. I’m sure if you talk to your own friends and colleagues you will get an ear-full of the unfortunate experiences they have encountered in this area.

Why is this? It’s because the computer repair and consulting industry, along with a lot of other industries, has its own share of incompetent or unethical businesses who will try to take advantage of trusting business owners who simply do not have the ability to determine whether or not they know what they are doing. Sometimes this is out of greed for your money; but more often it’s simply because they don’t have the skills and competency to do the job right but won’t tell you that up front. From misleading information, unqualified technicians, and poor management, to terrible customer service, we’ve seen it all… and we know they exist in abundance because we have had a number of customers come to us to clean up the disasters they have caused.

Buyer Beware: The I.T. Support and Consulting Industry is not regulated

Here’s an embarrassing fact about my industry: it is not regulated like many other professional service industries, which means ANYONE can claim they are an “I.T. support expert.”

Automotive repair shops, electricians, plumbers, lawyers, realtors, dentists, doctors, accountants, etc. are heavily regulated to protect the consumer from receiving substandard work or getting ripped off. However, the I.T. support industry is still highly unregulated and there aren’t any laws in existence to protect consumers – which is why it’s so important for you to arm yourself with the information contained in this report.

Anyone who can hang out a shingle can promote themselves as a computer expert. Even if they are honestly trying to do a good job for you, their inexperience can cost you dearly in your network’s speed and performance or in lost or corrupt data files. That is why we’ve put together this comprehensive report to help you make the right decision. The information in this Guide is provided to help raise standards within the I.T. support and consulting industry, and to give YOU useful information to help you guard against unqualified, unethical, or incompetent companies and technicians.

Dedicated to serving you,